Meet the Team: Cassie Pryde

Next up in our ‘Meet the Team’ series is Cassie Pryde, Senior Customer Wellbeing Manager.

Tell us about your role at Trickle?

I’m passionate about helping and supporting people, and wanted to move into a tech role with the same ethos, which is why I joined Trickle over two and a half years ago.

As a Senior Customer Wellbeing Manager, the core focus of my role is working with our clients to showcase how Trickle can help support their overall strategic objectives and improve the working lives of their team. Once clients are onboard, I work closely with them to navigate through both challenging conversations and interesting insights as they surface on the platform. Ultimately, I make sure our customers get the most out of Trickle!

I’m also studying part-time at the University of Edinburgh to become a psychotherapist, which goes hand in hand with the support I provide to our clients. Empathy and active listening are great parts of building and maintaining relationships. Our clients are often working in high pressure environments, and so a big part of my role is being supportive, understanding and human!

What’s your favourite part of being part of the Trickle team?

I get to work with authentic, kind people every day, both within the Trickle team, and our clients.

I am so supported in my role and love working collaboratively with such brilliant people. We are passionate about having open, honest conversations and as a team we really practice what we preach.

I love having the autonomy to come up with creative solutions, which is one of my favourite parts of working in tech – finding solutions to problems and thinking outside the box – it really motivates me. It’s refreshing to work in a fast-paced environment where I feel safe to take on things that challenge me.

Tell us an interesting fact about you that not many people would know?

I’m a qualified rescue scuba diver!

I love the ocean and fell in love with diving at the age of 9 when I did my first surface dive on holiday. Since then, I have dived all over the world. The Komodo Islands in Indonesia was probably one the best places I have dived, the reef was beautiful and the marine life was out of this world!

What is your favourite place in the world and why?

Port Douglas in Northern Queensland, Australia is definitely my favourite place in the world. When I graduated from my undergrad degree, I spent two and a half years exploring LA, Fiji, Australia, Indonesia, Dubai and the UAE. I worked on a dive boat in Port Douglas, and I fell in love with that part of the world. Think tropical paradise, that’s Port Douglas!

Who would you most like to switch places with for a day?
Dolly Parton! She is one of my idols, and I think it would be so amazing to spend a day in her (likely high heeled) shoes.